Privacy Policy
Last Updated: 16th April, 2025

The Climbing Physio ("we", "our", or "us") is committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website www.theclimbingphysio.co.uk, you agree to the terms set out in this policy.

1. Who We Are

The Climbing Physio is a physiotherapy service provider based in Dorset, offering tailored treatment and advice to individuals, especially those involved in climbing and outdoor pursuits.

For data protection purposes, The Climbing Physio is the Data Controller of your personal information.

2. Personal Data We Collect

We may collect the following types of personal data when you interact with our website or services:

Contact & Identity Data:

• Name

• Email address

• Phone number

Health & Appointment Data:

• Relevant health information submitted through our booking system or contact forms

Technical & Usage Data:

• IP address

• Browser type and version

• Pages viewed and time spent on the Site

• Device information

3. How We Collect Your Data

We collect data through:

• Contact forms or email communication

• Online appointment bookings via Rehab Guru

• Automated tracking through Squarespace Analytics

• Cookies (see section 7)

4. Legal Basis for Processing (Under GDPR)

We process your data lawfully under the following legal bases:

• Consent: When you opt-in to communications or submit personal health data voluntarily, including signing the consent form in your initial health questionnaire which confirms you have read our terms and conditions.

• Contract: To provide physiotherapy services or respond to enquiries

• Legal obligation: To comply with healthcare regulations or professional standards

• Legitimate interest: To improve our services and website functionality

5. How We Use Your Data

We may use your information to:

• Schedule and manage appointments

• Communicate with you regarding your care

• Maintain medical and treatment records as required by law

• Send updates or newsletters (only with your consent)

• Analyse website performance and improve user experience

6. Online Booking with Rehab Guru

We use Rehab Guru, a secure third-party booking and exercise prescription platform, to manage client appointments and treatment plans. When you book an appointment, the information you provide is stored securely on Rehab Guru’s servers in compliance with GDPR.

You can read Rehab Guru’s Privacy Policy here: https://rehabguru.com/privacy

7. Website Analytics via Squarespace

Our website is hosted on Squarespace, which collects anonymised data such as page views, referral sources, and session duration to help us improve the website. This data is processed in a way that does not identify individuals and is subject to Squarespace’s privacy policies.

Learn more here: https://www.squarespace.com/privacy

8. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand user behaviour and track usage data. You can manage or disable cookies through your browser settings at any time.

9. Data Sharing & Security

We do not sell or rent your data. We may share your data only with:

• Trusted service providers (e.g., Rehab Guru, Squarespace)

• Regulatory bodies or law enforcement where required by law

• With your explicit consent

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. For medical records, this typically means at least 8 years as per UK healthcare guidance.

11. Your Rights Under GDPR

You have the following rights:

• Access – Request a copy of your personal data

• Rectification – Request correction of inaccurate data

• Erasure – Request deletion of your data (where legally applicable)

• Restriction – Request we limit the use of your data

• Objection – Object to certain types of data processing

• Data Portability – Request transfer of your data to another provider

To exercise any of these rights, please contact us using the details below.

12. Third-Party Links

Our Site may contain links to other websites. We are not responsible for their content or privacy practices. Please review their policies independently.

13. Children’s Privacy

Our services are intended for individuals aged 16 and over. We do not knowingly collect data from children without appropriate consent.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

The Climbing Physio
Email: info@theclimbingphysio.co.uk
Website: theclimbingphysio.co.uk

If you're based in the UK or EU and believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk